Terms and Conditions

In these Terms and Conditions "Wellness", "we" and "us" mean Wellness Pty Limited ABN 47 078 340 315 of 6/51 Chard Road, Brookvale, NSW 2100 Australia, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Australian Sales Only

This site - shop.wellness.com.au - only sells and ships Products within Australia. For international customers seeking delivery outside of Australia please see - www.wellnessfilter.biz

Legal Capacity To Transact

If you are under the age eighteen (18) years you cannot place orders with Wellness. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Wellness suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with us.

Payment Methods And Processing

Wellness currently accepts PayPal, Visa, MasterCard, American Express, EFT, Cheque, Money Order and Ezypay Payment plans. Payments are processed automatically on Order Confirmation during our checkout processs.  Where you elect to pay by EFT, Cheque, Money Order or EZYPAY Payment Plans we must receive funds within 7 days of your order being placed otherwise the order will be cancelled. We make no guarantees to offer the same product or pricing once an order has been cancelled.

Please Note: We are unable to accept credit cards issued by banks outside of Australia.
Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order. You may be required to provide further identification for additional security reference checks.

GST

All purchases made on this site include 10% GST in the price.

Prices

Unless otherwise stated the price of products shown excludes shipping costs. Shipping cost are shown separately on the product page but may be recalculated based on how many and what items you place in your shopping cart.

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. When your Order items have been dispatched, we will email you to confirm shipment and a tracking number.

Delivery Of Your Products

If products are in stock they will usually ship within 48 hours of order placement. Delivery often takes place within 1-2 days but can take up to 10 working days from the date your payment is received. Please note that Cheque and Money Order payments take 1-2 additional business days to process. In all instances estimated delivery times will be displayed at the check out for your Product. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us here.

Please visit the “Your Account” section on this website to view the delivery status of your Products. Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post eParcel) will leave a card so you can pick-up your Product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame. Title and risk of loss to all Products will pass to you on delivery.

"Coupons"

Coupons can only be used towards the payment of Products on our website. Coupons can only be used in accordance with the Terms and Conditions under which the Coupons are issued. Any Terms and Conditions governing the use of a coupon will accompany that Coupon. Wellness will determine the content of Terms and Conditions governing Coupons in its absolute discretion.

"Refunded Credits"

We may credit “Your Account” with a Refund Credit from time to time. Wellness will only provide Refund Credits under the Terms and Conditions detailed under "Your Rights to Return a Product". Where “Your Account” holds Refund Credits and you place an Order for a Product or Products:
Any (applicable) Coupon that may be in your in “Your Account” credit facility will first be applied towards payment of the Product (or Products);
In the event that (any applicable) Coupon are insufficient for full payment of the Product (or Products), your Refund Credits will be automatically applied towards the outstanding balance due on the Product (or Products); and
Where any outstanding balance due on a Product (or Products) is less than the total Refund Credits in “Your Account”, you retain the future use of any unused Refund Credits to apply towards any future Product payments; or
In the event that you have insufficient Refund Credits to apply towards the outstanding balance due on the Product (or Products), you must pay any remaining outstanding balance due on the Product by PayPal, Visa, MasterCard or American Express.

Refunded Credits can be used towards a future purchase(s) or the full amount can be cashed out as a cheque refund. To redeem your Refund Credits log in to “Your Account” and select “View Credit”. You can then select “Cash Out Refund Credit”. In the event that Wellness needs to reissue a Refund Credit cheque due to an incorrect name or address provided by you, or if a Refund Credit is misused, Wellness will incur a cost of $15 to reissue the Refund Credit cheque. This cost will be passed onto you as a reissue fee. In the event that a Refund Credit not exceeding $5.00 arises from an overpayment by you Wellness will apply that amount as a credit on your account, unless you specifically request a cash refund from us.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

• reject the goods and receive a refund
• reject the goods and receive an identical replacement, or one of similar value if reasonably available, or
• keep the goods and receive compensation for the drop in value caused by the problem.

If you think that a Product is defective you should contact our Customer Service Help Centre and a Wellness Customer Service Representative will assist you. A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of Wellness. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

Additional Wellness Warranties

Wellness also offers a standard 1 year warranty against defects on all new

This is our additional warranty. You also have consumer guarantees under the Australian Consumer Law (see above).

If you believe that a Wellness Product has a defect, you should contact us by email at help@wellness.com.au, Live Chat in our Customer Service Help Centre or phone 1300 30 30 29. We encourage the notification of claims under this warranty within 90 days by paying for the return of a Product where a claim is notified within that time and we determine that the Product is defective. Where claims are made more than 90 days after delivery, we will require details of the concern along with full details about the way the product has been used before authorising return of the product. Where a product is authorised for return Wellness will pay the cost of returning the product. If you are asked to return a product, follow the instructions given in Returning a Product below. Where a refund is given for a product and the claim is not covered by a consumer guarantee, it may be given as a Refund Credit to Your Account. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Replacement Products are covered by the same Wellness warranty as that applicable to the original product. They are also covered by consumer guarantees (see Consumer Guarantees above).

Some Products - Manufacturer Warranty

Some Products sold through Wellness are serviced and supported by the manufacturer or supplier. Wellness recognises that customers purchasing some products, such as Ultraviolet systems require a high level of support therefore we would ask you to contact the manufacturer or supplier for trouble-shooting assistance. If the manufacturer or supplier is unable to assist, and the product is covered by a consumer guarantee, Wellness will provide a suitable remedy.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. If you so indicate on the appropriate section of your Order Form, by placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Wellness Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other Wellness Products, you should indicate your non-agreement on the appropriate section of your Order Form. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Statement.

Credit Card Fraud

While Wellness employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Wellness will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Fraud Protection or Prevention Procedures

When you place your Order by either a Credit Card or PayPal you may be sent an email from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. After verification this information will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Wellness. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Wellness reserves the right to change the Terms and Conditions of sale at any time. The Terms and Conditions applicable to you are those on our website at the time you order A product. No Wellness employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

To the extent permitted by law, Wellness is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Wellness, and Wellness shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.